Alerts FAQ

Learn how to use alerts to be informed immediately when there are meaningful changes in the performance of your marketing campaigns.

 

General Questions

What's the purpose of alerts?

With Singular's alert features you can gain more control over your data and be notified when meaningful changes in marketing performance occur.

The alerts functionality is divided into 3 major components:

  • Defining alerts based on user-specified conditions being met
  • Sending alert emails to a user-list when a condition is met
  • Managing which alerts you're subscribed to

When should I use alerts?

Some popular use cases for alerts are:

  • Monitoring CPI Spikes: Quickly be informed of ad network CPI changes to ensure spend efficiencies are kept in check. "Alert me if the CPI on any network increases by 20% day-over-day"
  • Shifts in ROI: Know when specific networks are under or over performing to reallocate your budgets in a proactive manner. "Alert me if network A's 7-days-over-7-days ROI decreases by 10%"
  • Overspend Alerts: Set weekly thresholds to be alerted when specific dimensions have exceeded the budgeted amount. "Alert me if the past 7-days spend for network B in Germany or US exceeds $5K"

Creating Alerts

How do I create a new alert?

To create a new alert, go to Automation > Alerts and click New Alert.

Fill out the necessary fields:

Field Description
Metric The metric to be monitored for significant changes. All metrics available in the Reports module are available in Alerts except for metrics based on the original currency (e.g. Original Cost, eCPI (Orig. Cost). There are three types of metrics: number-based (e.g. clicks, installs), currency-based (cost, revenue) and percent-based (e.g. CTR, CVR, ROI).
Condition

There are two types of conditions--absolute and relative

  • Absolute: “Greater/Less than or equal to” check if a metric has reached an absolute value (e.g. number of installs or dollars spent).
  • Relative: “Increase/Decrease is at least” checks if a metric has changed by a specific amount between two time periods (e.g. yesterday’s Cost increased by more than $1000 since the day before). “Rate Increase/Decrease by at least” does the same but compares the percentage difference between the time periods (e.g. yesterday’s Cost increased by at least 15% since the day before).
Period

The time period in which to measure the metric. The options depend on the type of condition you selected:

  • For absolute conditions, there are three available time periods: in the past day, in the past 3 days and in the past 7 days.
  • For relative conditions, there are 5 available time period comparison windows, described below.
Check alerts on each

Filter your data by source (ad network or other media source) and, optionally, by other dimensions, before the metric is calculated.

The alert runs on individual values in any dimension you select here. For example, if you specify several sources, the alert will check if the alert condition is met per each source (rather than across all sources).

If you specify sources and add a Country filter and specify several countries, the alert will check if the alert condition is met per source, per country.

Send an Email To

Specify the recipients of the alert. They do not have to be in your organization or to have access to Singular. All email addresses will receive the first alert email but will have the option to unsubscribe.

Note that alerts are not sent to your entire organization. Singular users from your organization will only receive the new alert if you specify their address here (or if they log in to Singular on their own and choose to subscribe to this alert).

Which data dimensions can be configured for alerts?

Alerts can be configured for one or more ad networks (required), apps, sources, operating systems, platforms, retargeting status (is it a retargeting campaign or not), and countries. If an ad network has an alert configured based on a dimension that isn't available (e.g., ad network does not support country-level reporting), then an alert message is triggered with an “N/A” value.

What metrics can be configured for alerts?

You can set alerts based on any metric available to you, including impressions, clicks, installs, cost, custom events, CPI, eCPI, CTR, CVR, oCVR, and ROI.

Currently, only one metric condition can be defined at a time (but you can set it for multiple dimensions).

What time periods can I compare?

There are several time comparisons available for alerts, each with its own use cases:

Time Comparison Description
Day over day Check yesterday versus the day before to monitor volatile performance changes.
Day over 7 days Check today versus the average of the last seven days to see if today's performance stands out significantly.
3-days over 3-days Checks the last three days versus the three days prior to see the impact of the most recent campaign changes.
7-days over 7-days Check the rolling week versus the previous rolling week to align with reporting time frames.
Weekday over Weekday Compares the most recent day to the same weekday last week to help control for intra-week cyclicality.

How many alerts can I configure?

There is a limit of 20 alerts per account (i.e., per organization).

Receiving Alerts

Who receives the alerts?

The alert is sent to all users specified in the alert definition, plus those who have opted to subscribe to an alert from the Alerts Summary page, even if they are not Singular users. When you define an alert, if you include a recipient email that is not in the domain of your account (your organization), you see a warning. Recipients can choose to unsubscribe.

When do the defined recipients receive the alert?

Recipients are notified as soon as possible of any alerts they are subscribed to, except for alerts based on mail reports, in which case recipients are notified by the following morning (within 24 hours of the report).

How can I stop receiving a specific alert?

Every alert email includes an unsubscribe link. You can also log into Singular, go to the Alerts page and unsubscribe.

Managing Alerts

Who can modify an alert?

Any user with access to the organization's Singular account can modify, enable/disable or delete the account's alerts. Users who are subscribed to the alert receive an email notifying them of the modification or cancellation of the alert.

For more information about managing users and permissions in your Singular account, see Team Management.

How can I remove someone else from an alert?

To remove a recipient from an alert, go to Automation > Alerts, click the Edit icon for the alert, and remove users as desired. If you remove anyone other than yourself, the person will receive an email to let them know they were removed from the alert list.

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