Accessing Singular with Single Sign-On (SSO) FAQ

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Dora Kishinevsky
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Configure Single-Sign On (SSO) for your organization's account to let employees access Singular with corporate credentials.

Update [November 2022]: Singular now supports SSO with two domains. For more details, contact your Singular Customer Success Manager.

 

What type of SSO does Singular support?

Singular supports SAML 2.0-based SSO.

Note that Singular doesn't receive or send any passwords during the authorization process. Instead, it receives a digitally signed SAML token, which is valid for a limited period of time.

Singular now supports SSO with two domains.

How do I set up SSO access to Singular?

To set up SSO access:

  1. Register Singular as a service provider with your identity provider (IDP).

    Singular's entity details are as follows:

    Entity ID app.singular.net
    URL endpoint https://app.singular.net/saml
    Identification type Email
  2. Contact Singular Support to ask for SSO configuration. Provide the following information about your identity provider (all of these should exist in your identity provider metadata):
    • Entity ID
    • Single Sign-On endpoint (login URL)
    • Single Sign-Out endpoint (logout URL)
    • X509 certificate
    • Name ID format

Singular support will configure SSO on our end and coordinate a call with your team to ensure a smooth transition to SSO.

How do I log into Singular via SSO?

To access Singular via SSO:

  1. At the bottom of the Login page, click Log In with Single Sign-On.

    screenshot-2020.05.18-21_35_20.png

  2. Enter the email address used for accessing your corporate SSO identity, and then click Log in with Single Sign-On.
  3. If you are already logged in to your corporate SSO, Singular will immediately redirect you to the Singular dashboard. Otherwise, you will be prompted to log in first using your corporate credentials.
How do I remove a user's access to Singular?
  • When an employee is removed from your company directory, they will no longer be able to access Singular. However, their data and custom configuration will remain.
  • You can remove the user from Singular using the Team Management page (see the Team Management FAQ).
How do I allow a user to bypass SSO and access Singular?

There is currently no provision for users to bypass SSO. If you need to give access to a new user, you can add them to your SSO configuration. Alternatively, you can contact Singular to disable the SSO flow.

Alternatively, you can give the user access to our APIs to pull data directly, or you can share a report with them. See Shared Reports FAQ.

Do all users associated with an SSO account automatically have access to Singular?

No - a new user must still be added to Singular through the Team Management page. Only then will they be to access Singular via SSO.